InstaOrder Detailed Information 

• PayPal Website Payments Pro
  PayPal recently released WebSite Payments Pro service. Customers shop on your web site, and pay on your website, and PayPal is hidden the entire time. This all-in-one solution gives you features comparable to merchant accounts and gateways – through a single provider, at a lower cost. Customers paying by credit card stay on your website for the entire transaction; PayPal is invisible.  Get the payment-processing capabilities of a merchant account and gateway – plus much more. Website Payments Pro is:
  • Complete. You don’t need a separate merchant account and gateway.
  • Customizable. Control your checkout from start to finish with PayPal and InstaOrder eCommerce.
  • Low-cost. For affordable rates with no hidden fees, accept all major credit cards, debit cards, bank transfers, and PayPal payments.

  Click Here to see a demo
   

• Professional Wish List With Tell A Friend And Inventory Control
  Now shoppers have the ability to create a wish list and share their wish list with friends and family members.  Our wish list is unique by notifying a shopper if the product is nolonger available to purchase or the product has become backordered since adding it to their wish list.   90% of all shopping carts used today allow a customer to purchase a product that is sold out or backordered creating animosity between the shopper and the merchant.
   
•   Review Search Patterns And See Exactly What Shopper Are Searching On
  Most ecommerce sites have a built-in product search engine, however a majority of sales are lost by not accommodating shoppers who inadvertently miss-spell a search phrase or know of a product by a different name and receive zero results or "No Products Found" message.  Knowing what your customers are searching for gives you a competitive advantage over the competition by using this information to create product keywords that allow your customers to easily find what they are looking for.  If you don't know what your customers are searching for then you are most likely losing 50% of your sales due to miss spelled words or different product descriptions.
  
   
•    Upload Product Directly to Froogle. One Button Update !!!
  InstaOrder now has the capabilities to automatically upload products to Froogle with one click of a button.  To list your products on Froogle, Froogle requires your product information to be placed in a specific order and then uploaded to their site.  This information consists of a small image, price, description, URL of product and category.  With InstaOrder, all of this information can be directly uploaded to Froogle without having to manual create the file and upload it to them.  Click on the button "Update Froogle" and ba-da-bing - your done.

• M.O.M. (Mail Order Manager) Integration
  InstaOrder has been integrated into M.O.M. with the ability to import and export order information into M.O.M.  M.O.M. is an ordering fulfillment software that is used for processing large amounts of orders.  For more information about M.O.M. please go to www.dydacomp.com.
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• QuickBooks Integration
  Just like Mail Order Manager (M.O.M.) InstaOrder is able to export order information suitable to import into QuickBooks. Customers that use QuickBooks will find this very rewarding in saving time to enter order information directly into QuickBooks.
   
• Custom Shopping Cart / Catalog
  The InstaOrder shopping cart / catalog system is written in several programming languages and allows any developer the ability to customize the look and feel and the operations of the shopping cart.  Because we own the source code, your imagination is the only limit.  We also work with your developers in designing and supporting your store. If you already have a developer(s), please be assured we love to work with and train other developers.
   
• Secured Merchant Control Panel
  Our Merchant Control Panel is the backend of InstaOrder and is where you login to review and process orders. This control panel is secured by multiple user access levels and is also secured to allow only certain IP addresses access.  The control panel is very user friendly.
   
• Real Time Credit Card Authorization
  Processing orders over the internet may require that you have real time credit card authorization.  InstaOrder supports a number of Payment Gateways such as Verisign PayFlow Pro, Authorize.net and PayPal.  If your customer accidentally puts in their wrong credit card information, the user is prompted again to please reenter their information, unlike other shopping carts that have you start over again.

  What Are The Benefits of Using InstaOrder eCommerce Software
   

• Credit Card Fraud Detection and Protection
  InstaOrder works with Verisign Payment Services Fraud Services and has a built in fraud detection system as well.  The Verisign Fraud Service only works if you are using real time credit card authorizations.  Our internal fraud detection allows you to catch multiple fraud orders and flag orders where the order information is similar to past fraudulent orders.  All of our merchants are connected into the same fraud database thus if one merchant has received a fraudulent order, this information can be used by all of our merchants to make sure a fraud order is caught before shipping.
   
• Inventory Control
  InstaOrder has a built in inventory control system that automatically removes the product from your store when the product is sold out.   Inventory options for specific products consist of
   "On", "Off", or "Not used". 
   
• Real Time Shipping Rates
  InstaOrder connects into three different shipping carriers to obtain shipping information. This information is gathered in real-time, and allows you to add an additional handling charge from the rates returned before the rates are shown to the customer.  You can adjust your shipping rates by adding additional handling charges or increasing the weight of a particular product.
   

• UPS and FedEx Tracking
  When tracking numbers are entered / imported into InstaOrder, the customer has the ability to login to his/her account and check the status of their order using UPS and FedEx shipping services.  If a tracking number is available, the customer can then check and track their order without having to call you for tracking information.
   

• Customer Account
  Customers who frequently shop at your site can now login and check the status of their order, change their billing and shipping information, cancel an order and lookup past orders.  The customer can also save multiple shipping addresses such as "Home Address", "Mom and Dad's house" etc...
   
• U.S. Tax Rate Calculations
  InstaOrder calculates U.S sales tax based on the tax amount that you have entered into the backend for that specific state.  You can change these tax rates or be notified when tax rates change.
   
• Graphical Reports - Top Selling
  InstaOrder Merchant allows you to create different graphical reports showing you in data in detail.   Please click HERE to see an example of our graphical reports.
   
• Product Search Engine
  InstaOrder has a built-in search engine that allows you to search for specific product names, SKU numbers and even prices - show me everything under $25.  Customers have found our search capabilities amazing, while increasing sales and offering better services to shoppers.
   
• Allow Backorders
  InstaOrder has the ability to allow customers to purchase a product that is backordered.  Merchants have the ability to customize backorder "dates" and "title" detailing to the customer when the product will be back in-stock or which specific option of a product is backordered.
   
• Product Reorder Notification
  InstaOrder allows a merchant to be notified when a specific product needs to be reordered. Notifications can be sent via email, SMS Messaging or Fax. 
   
• BlueHornet Email Marketing
  InstaOrder is integrated with BlueHornet Networks marketing tools.  You can export customer information into BlueHornet for up sell marketing. BlueHornet is considered the best tool for marketing to existing customers. For more information about BlueHornet, please see their web site at www.bluehornet.com
   
• Shipping Notifications
  When the order has been marked shipped, the customer will receive a confirmation of their purchase by an email message / email receipt stating the order has been shipped along with the date and time and the tracking number that was entered. This can be turned on or off depending if you use UPS or FedEx.
   
• Multiple Department Levels
  InstaOrder allows you to have multiple departmental levels for listing your products. You can have one item in many departments.  You can also sort each department level.  For example, you could display the "Holidays Specials" at the top during a certain holiday by setting the sort order.
   
• Customer Loyalty Program
  InstaOrder is able to determine who your loyal customers are. The customers that return to your site and shop.   You could send the top 100 customers a coupon for 10% or 15% off their next purchase. Our next release will automatically add a discount for customers that have shopped over a certain amount of times, giving them more incentive to continue to shop at your site.
   
• Tell A Friend
  InstaOrder allows you to tell a friend about a particular product.  When a customer clicks on
  "Tell a Friend", they are prompted with a friends name and email address.  Most ecommerce software already has this ability, however we have gone the extra step and to program if the receiving person can read email via HTML, then to display the product page, with a purchase button, in the email message allowing the email recipient to purchase the product directly from an email. If the person uses AOL or HotMail text based email systems, the email is then displayed as text with a hyperlink to the product page on your web site where they can purchase the product.
   
• How did you find us
  InstaOrder has the ability to prompt the customer for "How did you find us?". This information is saved and displayed in reports and referenced by the type of advertising promotions created.  This information can also be crossed referenced with actual referring URL's to validate the data.
   
• Affiliate Tracking
  InstaOrder allows you to create multiple affiliate tracking identifications for web sites that promote your site or products. These advertising identification numbers are used to track sales, abandoned carts and returning customers from third party sites.  Affiliate users can also login and review their statistics, referring customers, sales and abandoned carts.
   
• Pay Per click Advertising Support
  InstaOrder is able to track third party click-through (CTR) from sites such as Overture, Google and Microsoft's new search engine.  You can see which keywords or advertisements bring in the highest ROI and which ones are less active.  There is nothing worse than seeing your pay per click rate rise and wonder if you should continue to pay the new rate or stay at the same rate and be listed a little lower.  
   
• Marketing Promotions
  InstaOrder allows you to create different marketing and promotion sales and track the results of these sales.  You can create promotions for returning customers, free shipping or even 5% off your entire shopping cart.  Marketing and promotions is a great way to get more people to your web site and track the results (success or failures) of each promotion.
   
• Product Up-sell
  InstaOrder allows you to create product up-sells from one product to another, or from one department of products to another department of products. You can also show certain products on just the shopping cart screen, and show other products else where.  "Customers who purchased this product have also purchased this" is a great way to up-sell additional products to your customer that otherwise they would not know about.
   
• Customized for Sport Teams
  InstaOrder has a module that allows you to create products like a personalized sports jersey, and give the customer the ability to enter a name and number of there favorite player.  The customer is then able to preview how the name and number will look on the particular jersey before ordering.
  This feature can be used for any product that requires engravings or customization.
  
   
• Content Manager
  InstaOrder has a limited Content Manager module that allows you to change the content on certain pages without knowing any HTML.  Even though this is not a full blown content management system, it gives you the ability to change text, graphics, etc... of certain pages.  It is limited in that it does not have the ability to link to other pages or display certain content at certain times like other more sophisticated content management systems.
   
• SoEditor Integration (HTML Editor)
  In searching for an easier way to create HTML text for specific products or departments, we enlisted the help from SiteObjects and their product called soEditor. soEditor turns an ordinary <textarea> form field into a dynamic What-You-See-Is-What-You-Get (WYSIWYG) browser-based HTML editor.  The soEditor adds comprehensive word processor-like features to your products and department listing pages. The  soEditor makes it possible for you to create, edit
  and maintain web content without the need for HTML knowledge or programming expertise. 
  For more information about soEditor, please go to  www.siteobjects.com.
   
• Coupons and Promotions
  InstaOrder allows you to create coupons for a particular product or department of products. You can also create a coupon for free shipping or free taxes.  You are also able to track the effectiveness of each coupon to determine how many new customer and repeat customers used the coupon for purchasing.
   
• Merchant User Levels
  InstaOrder allows you to create multiple usernames and access privileges for office personnel.  Personnel in the shipping department are not allowed to see specific purchasing information such as credit card numbers or customer private information.  You are also able to track who received or reviewed a particular order and who shipped a particular order.  This is ideal to help quality control.
   
• Export orders to PDF
  InstaOrder allows you to export order information into a secured Adobe Acrobat® file that you can use to download and print off your orders.  This is ideal for customers that do not have an order processing system such as M.O.M. or QuickBooks.
   
• Tender Loving Care
  Ever wonder who develops some of these ecommerce packages and wondered if they have ever spoken to a merchant about what the merchant might like and want in an ecommerce system.  When we started building InstaOrder in 1996, we interviewed merchants and customers to see exactly what they would like in an ecommerce system and service and started from the ground up. Ever since then, we continue to ask for advice from our customers and merchants and continue to upgrade and enhance our services and solutions.  Because we own this software, there is NOTHING we cannot do for you.  Your ideas and suggestions is what makes InstaOrder the best ecommerce solutions for merchants and customers.

Thank you for taking the time to read about InstaOrder. If you feel there is something we did not cover on this page or would like to suggest a new feature to InstaOrder, please contact us and we will gladly go over this in more detail.

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